COVID-19 update:  September 14, 2020

With phase three in effect, our locations have the following updates for our customers:

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1. NEW STORE HOURS!  We are now open Monday - Saturday from 10 am - 6 pm and on Sunday from 12 pm - 6 pm.

2. We are accepting trades; however, we are requiring any customers with more than 2 bags (equivalent of grocery size) to drop off their trade so that we can effectively keep up with social distancing and disinfecting our store.

3. Please remember to include your contact information with your trades so that we can (1) contact your when your trade is completed, and (2) minimize loss/misplaced items.

4. All unaccepted items must be picked-up within 24 hours of notification.  Any items not picked-up will be considered as donations and removed from our store promptly to keep our store clean and sanitary.

5. For customers who don't want to come in but still would like to shop with us, we are still providing curbside assistance. You can drop-off your trade, pick-up your pre-purchased items right here in our parking lot. For drop-off trades, please make sure to include your contact information. To pre-purchase books, movies, and music, you can call ahead and complete the transaction over the phone with your credit card. Using your store credit? No problem. Just bring your store credit with you when you pick-up your items. Once you are ready for us, give us a call and we will run out to your car with your items.

6. Our staff will be wearing facial coverings for both their safety as well as the safety of our customers. We kindly ask that you consider wearing face mask while you are inside the store to protect our staff as well as yourself.

7. To ensure the safety of everyone, we are continuing to disinfect our store hourly.

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We appreciate your support, understanding, and cooperation at this time, and we will keep you posted on any changes as soon as they become available.  We hope to see you in store soon!

WHAT IS OUR TRADE PROCESS?​​

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• We evaluate each item based on condition, popularity and our current inventory (what we don't currently have on our shelves).

• For items we accept, the trade credit for:

  • books are 1/4 of the original cover price (MSRP).​

  • movies & music are 1/2 of our selling price.

• Your credits are good for use at both Norfolk and Virginia Beach locations. 

• A typical trade takes about 10-15 min but this depends on the volume, age, and condition of the books.  Books with no ISBN may take longer.

• In a hurry?  No problem.  You can "Drop-Off" your trade with us.  We will give you a call when we are done.

• Anything we cannot accept can be donated through us.  We hold a charity sale for all donated items each month to help local non-profit organizations of Hampton Roads.  All proceeds from the event are donated to the organization of the month.  

• All trades are at the discretion of the Book Exchange staff.  ​

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WHAT DO WE TAKE?

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• ​We accept Books, CDs, DVDs, Blu-Rays, Vinyl Records, 45 rpm singles & Cassette Tapes in good condition.  

• We accept fiction and non-fiction of various genres in paperback and some in hardcover (depending on the subject, year of publication and the current demand).  

• We take many books, movies, and music in nearly every category.  Bring them in and we'll happily look at them.

• Books must be in good condition and have little to no notes, underlining, highlighting, etc. 

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WHAT WE DO NOT TAKE?

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• Books with excessive damage.

• Books, movies, and music with evidence of mold, insects or pet hair.  Items must be brought to us in clean containers or bags.  

• Encyclopedias and magazines.

• CDs, Vinyl Records, Cassette Tapes, DVDs and Blu-Rays without the original cover/artwork and cases.  

• VHS tapes.

• Books, movies, and music with explicit or parental advisory contents.​

* All trades are at the discretion of the Book Exchange staff.  We reserve the right to decline books, CDs, DVDs, Blu-rays and records that do not fall within our trade policy.