WHAT IS OUR TRADE PROCESS?

​

​

All items must be brought into our stores in clean bags/boxes. Items must be clean and gently used; all media items must have a case, original cover art, and disc in them.  We understand that some items may have been boxed up and sitting in a garage or a storage unit; however, we do heavily encourage you to go through those items before bringing them into any of our locations.  This will help speed up our process and get you and the rest of our customers' trades completed efficiently. 

​​​

​

• We do not offer cash for items we take, all trades receive store credit to use at any of our Hampton Roads locations.

• There is a trade limit of 2 bags or boxes (equivalent to a paper grocery bag) per customer per day

• Larger trades are welcome but must be dropped off. You will receive a phone call when the trade is complete, and you can return to pick up any passes as well as your store card. 

• We evaluate each item based on condition, popularity, and our current inventory (what we don't currently have on our shelves).

• For items we accept, the trade credit for:

  • books are 1/4 of the original cover price (MSRP)

  • movies & music are 1/2 of our selling price

• Your credits are good for use at all Book Exchange locations in Hampton Roads; you must have your card present in the store in order to use the credit.

• A typical trade takes about 10-15 minutes, but this also depends on the volume, age, and condition of the books (books with no ISBN may take longer). 

• You can "drop off" your trade with us at any time.

• Anything we cannot accept must be picked up within 3 days of notification, or you can donate through us.

• Any items not picked up within 3 days will be automatically donated

• We are not a non-profit organization and are unable to issue a tax receipt for any donated items

• All trades are at the discretion of the Book Exchange staff. We will refuse ALL items with any signs of mold, mildew, droppings, or insects (even in the bags or boxes). Please do not bring unclean items into any of our locations so we can ensure the safety of our customers and staff. ​

​

WHAT DO WE TAKE?

​

• ​We accept Books, Audiobooks, CDs, DVDs, Blu-Rays, Vinyl Records, Comics and Graphic Novels, 45 rpm singles & music Cassette Tapes in good condition.  All media must be brought in with cases and contain original artwork for the item(s).

• We accept fiction and non-fiction of various genres in paperback and some in hardcover (depending on the subject, year of publication, and the current demand).  The more recent or in-demand the item(s), the better!

• We take many books, movies, and music in nearly every category.  Bring them in and we'll happily look at them.

• Books must be clean, in good condition, and have little to no notes, underlining, highlighting, etc. 

​​

WHAT DON'T WE TAKE? ​

​

• Books with excessive damage.

• Books, movies, and music with evidence of mold, insects, or pet hair.  All Items must be brought to us in clean containers or bags.  

• Encyclopedias, yearbooks, and magazines.

• CDs, Vinyl Records, Cassette Tapes, DVDs, and Blu-Rays without the original cover/artwork and cases.  

• VHS tapes or Audiobooks on cassette.

• Advanced Reader Copies (ARCs) or Book Club editions of books (Reader's  Digest Condensed, etc.)

• Books, movies, and music with explicit or parental advisory content.​

• We will refuse ALL items with any signs of mold, mildew, droppings, or insects (even in the bags or boxes). Please do not bring unclean items into any of our locations so we can ensure the safety of our customers and staff. 

​​

DONATIONS

• You can donate books, CDs, DVDs, Blu-Rays, vinyl records, and cassette tapes through us

• We do not accept VHS tapes, encyclopedias, yearbooks, or magazines for donations

• All donated items are sent to various non-profit organizations such as the Salvation Army and DAV.  We also hold a charity sale for all donated items each month between our Lynnhaven and Norfolk locations to help local non-profit organizations of Hampton Roads.  All proceeds from the event are donated to the organization of the month.  

​​